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DELIVERY & RETURN

ORDERS RECEIVED BEFORE 16:00 GMT WILL BE PROCESSED AND DISPATCHED THE SAME DAY

DELIVERY & RETURN
SHIPPING

  • All products are shipped discreetly in a brown box with absolutely no indication as to the contents. 
  • All goods that are dispatched are sent by a recorded, insured service – unless you choose an uninsured option (only available for purchases below £35).
  • All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1 working day upon confirmation of payment.
  • An email confirmation will be sent for all orders once received. You can track orders via the order tracking page.
  • See the delivery FAQs for details on shipping methods, costs and delivery times

RETURNS AND EXCHANGES

  • Changed your mind about a purchase? Just get in touch and send the item back to us within 30 days for a refund or exchange.
  • Items must be in new, heat-sealed condition – unless faulty. Refunds and exchanges are not offered for non-faulty used/opened items due to hygiene reasons. 
  • Please see our returns and exchanges page for more info, or to arrange a return.

Copyright © 2020 by BBT Retail Limited. All Rights Reserved.

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