We want you to be happy with your purchase and offer exchanges or refunds.

However, due to the obvious health and hygiene implications with adult goods, for the items to be returned (if they are not broken/faulty) the following terms have to be met.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

If all of the stated conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund, even if the items have been mailed back to us at our return address.


If an item is faulty, get in touch to arrange a refund or exchange. We offer a 12-month warranty on all goods. After 3 months, only an exchange is possible on faulty items. Returns for non-faulty items that have been used are not eligible for a refund or exchange.

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. 

Returned items should be unused and must be returned in original packaging with any enclosed documentation.

We will issue a full refund on receipt and inspection of any purchases, excluding the original delivery charge. 

Alternatively, if preferred, we will exchange the item.

Delivery charges are only refundable where goods are faulty and a refund or exchange is made.

Please note: Goods will only be accepted for return if they are sent back to us within 30 days of delivery, unless we have notified you otherwise.

  • The goods must be unused.
  • The goods must be returned in original condition & packaging.
  • Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
  • Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
  • The goods must be received back within 30 days from the day you receive your order.
  • Lingerie and items of clothing are non-refundable and non-exchangeable.
  • Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.

Any products that are returned back to us and are not faulty and do not meet the returns policy will be held for 30 days. After 30 days if we have not had a response from you, the item will be destroyed, no refund will be given.