Returns & Exchanges

If an item is faulty, get in touch to arrange a refund or exchange. We offer a 12-month warranty on all goods. After 3 months, only an exchange is possible on faulty items.

Returns for non-faulty items that have been used are not eligible for a refund or exchange.

However, due to the obvious health and hygiene implications with adult goods, for the items to be returned (if they are not broken/faulty) these terms have to be met.

If we suspect that the goods have been used or any of the return conditions are not met we reserve the right to return the goods to you.

If the conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund, even if the items have been mailed back to us at our return address.

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  • The goods must be unused.
  • The goods must be returned in original condition & packaging.
  • Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
  • Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
  • The goods must be received back within 30 days from the day you receive your order.
  • Lingerie and items of clothing are non-refundable and non-exchangeable.
  • Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

PLEASE NOTE

The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility, unless the item is faulty.

FREE RETURNS FOR FAULTY ITEMS

If an item is faulty, please contact us for a FREEPOST address. If the item is not faulty, the correct returns address can be found in the Orders section of your Account.

If an item is faulty, get in touch to arrange a refund or exchange. We offer a 12-month warranty on all goods. After 3 months, only an exchange is possible on faulty items.

Returns for non-faulty items that have been used are not eligible for a refund or exchange.

Non-faulty items sent to the freepost address are charged at £3.50+VAT per item. Items sent to an incorrect correspondence address will be returned to sender.

IF YOU’VE CHANGED YOUR MIND

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. 

Returned items should be unused and must be returned in original packaging with any enclosed documentation.

We will issue a full refund on receipt and inspection of any purchases, excluding the original delivery charge. 

Alternatively, if preferred, we will exchange the item.

Delivery charges are only refundable where goods are faulty and a refund or exchange is made.

Please note: Goods will only be accepted for return if they are sent back to us within 30 days of delivery, unless we have notified you otherwise.

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