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Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

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FAQs

Shipping

What Shipping Methods Are Available?

We ship all UK deliveries under 2KG via Royal Mail. Deliveries over 2KG are sent via DPD Express, and are trackable.

All deliveries are sent in plain packaging with no indication of the contents.


You can see all shipping options here.

Which Countries do you Ship to Internationally?

Outside of mainland UK, we currently ship to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, and Sweden.

How Long Will it Take to Get My Package?

If you’re ordering from within the UK, our two primary delivery methods take 1 – 2 working days. The DPD Express Next Day and Weekend options have an estimated delivery of 1 working day. If you’re ordering from outside the UK, it will take between 2 – 5 days, depending upon location.

The delivery options page gives more details.

Will the Contents of the Package Be Revealed?

No!
As long as your product is being shipped to a UK address, there won't be any indication as to the contents. It just looks like a regular parcel, as below!

FAQs
For international orders, the contents of the package often needs to be marked on the side, in order to fulfil customs requirements.

Payment

What Payment Methods Are Accepted?

You can easily and safely pay for your items via a credit or debit card. Please select the ‘Credit or Debit Card (Stripe)’ option at checkout.

Is It Safe? Will My Payment Details be Stored?

Our website uses encryption to ensure safety of transactions. Your payment details are transmitted directly to our payment providers, so we never have a copy of your financial records on our servers. You can request deletion of your account at any time.

Do You Accept PayPal?

PayPal is not currently supported.

Orders

Do I Need to Create an Account to Checkout?

No! You can checkout as a guest if you prefer not to create an account.

If you do want to create an account, you can do that during the checkout process – members regularly get discount deals!

How Do I Track My Order?

You can track an order here.

When you place an order with a tracked delivery method, a link is provided in your dashboard that allows you to track the parcel's journey with Royal Mail or DPD Express(depending on service chosen).

How Can I Cancel Or Change My Order?

If you’ve placed an order that hasn’t yet been processed, please get in touch with us to make any changes to your order.

How Long Will it Take to Process My Order?

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1 working day upon confirmation of payment.

Orders received before 16:00 GMT will be processed and dispatched the same day - excluding weekends.

Returns

How Can I Return a Product

Please see our detailed returns page for the answers to any questions you may have about our returns policy.

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