Shipping & Delivery

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

All goods over £35 are dispatched are sent by a recorded insured service, via either Royal Mail or DPD Express. This means goods will not be left on the door step or with neighbours, and a signature will be required.

Goods under £35 in value (and under 1.5KG in weight) have the option of being sent without delivery and insurance. 

All goods over 2KG in weight are sent via DPD Express, regardless of location. Goods under 2KG in weight, but with a value over £35 can be sent via Royal Mail or DPD Express.

The total weight and cost of your goods are shown in the basket and the checkout window, along with the shipping methods available.

 

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1 working day upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing and dispatching of order – but our aim is always one working day. 

We send out orders up to 4pm each day, orders received before this will be sent the same day.

An email confirmation will be sent for all orders once received. 

You can check the delivery status of your order via this tracking page, or via the relevant delivery service’s page (Royal Mail or DPD Express). There’s a link in your account dashboard that automatically tracks any purchases you make.

Please see the table below. An estimated delivery day will be displayed during checkout. Next day and weekend delivery options are available.

Weekend delivery orders must be placed before 3pm on a Friday to allow for dispatch in time for a successful delivery. If you have a preference of delivery day for weekend options, please note it as you checkout, or get in touch with us to ensure delivery on your chosen day. The default is Saturday for orders where this isn’t noted, wherever time permits.

International delivery takes 2 – 5 days.

UK Delivery via Royal Mail

UK Royal Mail 2nd Class

£3.00
  • Goods are dispatched by Royal Mail Second Class service without tracking or insurance.
  • We won't be able to help with any delayed or lost packages sent via this method, as we have no way of tracking them.
  • Goods do not require a signature
  • Only shown for purchases under £35, with a total weight of less than 1.5KG.
  • Delivery: 2 - 3 days.

UK Royal Mail Tracked48

£4.49
  • Goods are dispatched via the Royal Mail Tracked48 service.
  • If you are not in when the parcel arrives, Royal Mail will keep the package at their local depot for 7 days so you can pick it up, or arrange re-delivery.
  • A signature is required upon delivery, as it is a tracked and insured service.
  • Only available for purchases totalling under 2KG in weight.
  • Delivery: 2 - 3 days.

UK Royal Mail Tracked24

£5.99
  • Goods are dispatched via the Royal Mail Tracked24 service.
  • If you are not in when the parcel arrives, Royal Mail will keep the package at their local depot for 7 days so you can pick it up, or arrange re-delivery.
  • A signature is required upon delivery, as it is a tracked and insured service.
  • Only available for purchases totalling under 2KG in weight.
  • Delivery: 1 - 2 days.

UK Delivery via DPD Express Next Day

UK DPD Express Next Day

£6.99
  • Orders are dispatched via DPD Express Next Day service
  • You can receive text and email notifications from DPD to notify you of the delivery time and date. You can change this by contacting DPD directly.
  • In some rare cases, DPD may not be able to deliver the next day - but it is a next day service 99% of the time.
  • DPD will attempt delivery 3 times - if they are still unsuccessful after this time, the parcel is returned back to us.
  • Delivery: 1 Day.

UK DPD Express Weekend

£8.99
  • Goods are sent via DPD Express Weekend service, and can be delivered on a Saturday or Sunday.
  • We don't dispatch items on Saturday and Sunday. If you'd like a weekend delivery slot, you will need to complete your order before 3pm on Friday.
  • A signature is required upon delivery, as it is a tracked and insured service.
  • Delivery: 1 Day

International Delivery via DPD International

DPD International

£VARIABLE
The exact price depends on the country goods are sent to.
  • International deliveries are always sent via the tracked, insured DPD International service.
  • You can get SMS and email updates of your package's progress.
  • A signature is required.
  • The weight limit for this method is 30KG.
  • Delivery: 2 - 5 days.

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. If the contents of the package also have to be declared for customs, this may result in the contents of the package being listed on the outside.