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Shipping & Delivery

ORDERS RECEIVED BEFORE 16:00 GMT WILL BE PROCESSED AND DISPATCHED THE SAME DAY

Shipping & Delivery

Royal Mail Covid-19 Update

“We have been working alongside government guidelines and introduced some temporary changes to our operational delivery procedures and collecting of items from a Customer Service Point with regards to customer’s `signing’ to receive their parcels.

The safety, health and wellbeing of our employees, members of the public and the communities in which we operate is paramount. Some elements of public health guidance may change in the coming weeks. We may be required to temporarily update some of our policies and practices. One such change implemented on Saturday are amendments to our Operational Delivery processes for the delivery of any parcels which cannot be posted through a letter box or that requires a signature. This will affect the delivery of 1st and 2nd class parcels and Signed for items, Royal Mail Tracked 24 and 48 items, Special Delivery Guaranteed and Age Verification items. We will no longer be asking customers for signatures, or handing the parcels across to them. Instead, our postmen and women will be practising social distancing, waiting to confirm customers retrieve their parcels from the doorstep securely, and entering alternative confirmation details into PDAs themselves, instead of handing devices and parcels to customers.

Here are our official guidelines on Signing for and receiving items
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to.

We also have full details on our website under; www.royalmail.com/coronavirus – any updates/changes will be posted here first in the coming weeks/months.”

SHIPPING

  • All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
  • All goods that are dispatched are sent by a recorded, insured service – unless you choose an uninsured option (only available for purchases below £35).
  • All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1 working day upon confirmation of payment.
  • An email confirmation will be sent for all orders once received. You can track orders via the order tracking page.
  • The total weight and cost of your goods are shown in the basket and the checkout window, along with the shipping methods available.
  • Next day and weekend delivery options are available. Weekend delivery orders must be placed before 3pm on a Friday to allow for dispatch in time for a successful delivery. If you have a preference of delivery day for weekend options, please note it as you checkout, or get in touch with us to ensure delivery on your chosen day. The default is Saturday for orders where this isn’t noted, wherever time permits.
  • International delivery usually takes 2 – 5 days, depending on location.

TRACKING

You can check the delivery status of your order via this tracking page, or via the relevant delivery service’s page (Royal Mail or DPD Express). 

SEXTECH.CO.UK CUSTOMER DASHBOARD There’s also a link in the Orders section of your account dashboard that automatically tracks any purchases you make. 

An email confirmation will be sent for all orders received. 

RETURNS AND EXCHANGES

  • Changed your mind about a purchase? Just get in touch and send the item back to us within 30 days for a refund or exchange.
  • Items must be in new, heat-sealed condition – unless faulty. Refunds and exchanges are not offered for non-faulty used/opened items due to hygiene reasons.
  • Please see our returns and exchanges page for more info, or to arrange a return.

 

UK Delivery via Royal Mail

UK Royal Mail 2nd Class

£ 3
00
2 -3 Days
  • Goods do not require a signature
  • Goods are dispatched by Royal Mail Second Class service without tracking or insurance.
  • We won't be able to help with any delayed or lost packages sent via this method, as we have no way of tracking them.
  • Only shown for purchases under £35, with a total weight of less than 1.5KG.
CHEAPEST

UK Royal Mail Tracked48

£ 4
49
2 -3 Days
  • Goods are dispatched via the Royal Mail Tracked48 service.
  • A signature is required upon delivery.
  • If you are not in when the parcel arrives, Royal Mail will keep the package at their local depot for 7 days so you can pick it up, or arrange re-delivery.
  • Only available for purchases totalling under 2KG in weight.

UK Royal Mail Tracked24

£ 5
99
1 - 2 Days
  • Goods are dispatched via the Royal Mail Tracked24 service.
  • A signature is required upon delivery.
  • If you are not in when the parcel arrives, Royal Mail will keep the package at their local depot for 7 days so you can pick it up, or arrange re-delivery.
  • Only available for purchases totalling under 2KG in weight.
POPULAR

UK Delivery via DPD Express Next Day

UK DPD Express Next Day

£ 6
99
NEXT DAY DELIVERY
  • Orders are dispatched via DPD Express Next Day service
  • You can receive text and email notifications from DPD to notify you of the delivery time and date. You can change this by contacting DPD directly.
  • In some rare cases, DPD may not be able to deliver the next day - but it is a next day service 99% of the time.
  • DPD will attempt delivery 3 times - if they are still unsuccessful after this time, the parcel is returned back to us.
FASTEST

UK DPD Express Weekend

£ 8
99
ONE DAY DELIVERY
  • Goods are sent via DPD Express Weekend service, and can be delivered on a Saturday or Sunday. You should specify which day when ordering.
  • We don't dispatch items on Saturday and Sunday. If you'd like a weekend delivery slot, you will need to complete your order before 3pm on Friday.
  • A signature is required upon delivery, as it is a tracked and insured service.

International Delivery via DPD International

DPD INTERNATIONAL

The exact price depends on the country goods are sent to.
£ BY COUNTRY 2 - 5 DAY DELIVERY
  • International deliveries are always sent via the tracked, insured DPD International service.
  • You can get SMS and email updates of your package's progress.
  • A signature is required upon delivery, as it is a tracked and insured service.

Copyright © 2020 by BBT Retail Limited. All Rights Reserved.

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