Shipping & Delivery
All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
All goods over £35 are dispatched are sent by a recorded insured service, via either Royal Mail or DPD Express. This means goods will not be left on the door step or with neighbours, and a signature will be required.
Goods under £35 in value (and under 1.5KG in weight) have the option of being sent without delivery and insurance.
All goods over 2KG in weight are sent via DPD Express, regardless of location. Goods under 2KG in weight, but with a value over £35 can be sent via Royal Mail or DPD Express.
The total weight and cost of your goods are shown in the basket and the checkout window, along with the shipping methods available.
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1 working day upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing and dispatching of order – but our aim is always one working day.
We send out orders up to 4pm each day, orders received before this will be sent the same day.
An email confirmation will be sent for all orders once received. You can track orders via the order tracking page, and track delivery via the tracking details in your account section.
Please see the table below. An estimated delivery day will be displayed during checkout. Next day and weekend delivery options are available.
Weekend delivery orders must be placed before 3pm on a Friday to allow for dispatch in time for a successful delivery. If you have a preference of delivery day for weekend options, please note it as you checkout, or get in touch with us to ensure delivery on your chosen day. The default is Saturday for orders where this isn’t noted, wherever time permits.
International delivery takes 2 – 5 days.
UK Delivery via Royal Mail
- UK via Royal Mail 2nd Class (No Tracking/Insurance) £2.50
Goods are dispatched by Royal Mail Second Class service without tracking or insurance.We won't be able to help with any delayed or lost packages sent via this method, as we have no way of tracking them. You'll need to contact Royal Mail directly.This delivery method is only shown for purchases with a total value of less than £35, and a total weight of less than 1.5KG.
Delivery: 2-3 days.
- UK Deliveries via Royal Mail Tracked48 £3.99
Goods are dispatched via the Royal Mail Tracked48 service. They will need to be signed for upon delivery, as it is a tracked and insured service.If you are not in when the parcel arrives, Royal Mail will keep the package at their local depot for 7 days so you can pick it up, or arrange re-delivery. After 7 days the parcel then returns to us. Only available for purchases totalling under 2KG in weight.
Delivery: 2-3 days.
- UK Deliveries via Royal Mail Tracked24 £5.69
Goods are dispatched via the Royal Mail Tracked24 service. They will need to be signed for upon delivery, as it is a tracked and insured service.If you are not in when the parcel arrives, Royal Mail will keep the package at their local depot for 7 days so you can pick it up, or arrange re-delivery. After 7 days the parcel then returns to us. Only available for purchases totalling under 2KG in weight.
Delivery: 1-2 days.
UK Delivery via DPD
- UK Deliveries via DPD Next Day £6.99
Orders are dispatched via DPD Express Next Day service, and you'll receive text and email notifications from DPD to notify you of the delivery time and date. You can change this by contacting DPD directly.DPD will attempt delivery 3 times - if they are still unsuccessful after this time, the parcel is returned back to us. In some rare cases, DPD may not be able to deliver the next day - but it is a next day service 99% of the time.
Delivery: 1 day.
- DPD Weekend £8.99
Goods are sent via DPD Express Weekend service, and can be delivered on a Saturday or Sunday.
Please note: We don't dispatch items on Saturday and Sunday. If you'd like a weekend delivery slot, you will need to complete your order before 3pm on Friday. It is a tracked and insured service.
Delivery: 1 day
International Delivery via DPD International
Taxes, duties and tariffs
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.