Terms & Conditions

1. Who you are buying from

SEXTECH.CO.UK is operated by BBT Retail Limited, a company registered in England and Wales with company number 11706434.

For customer support, order questions, returns, and product questions, email help@sextech.co.uk.

2. Age restriction

You must be 18 or over to use this site or place an order. By placing an order, you confirm that you are at least 18 and legally allowed to buy the products in your basket.

We reserve the right to refuse or cancel an order if we have reason to believe the buyer is under 18 or the order is being placed for someone under 18.

3. Orders, pricing, and payment

Prices are shown in GBP and include VAT where applicable. Delivery charges, if any, are shown before you complete checkout.

Your order is accepted when we send an order confirmation email. If a product is unavailable, incorrectly priced, restricted, or affected by a clear listing error, we may cancel the affected item or order and refund you.

Payment is handled through secure checkout providers. Your card or payment statement uses a neutral billing descriptor rather than explicit product wording.

4. Delivery

We ship UK orders in plain, unmarked packaging with a neutral sender name. Delivery options, prices, and the live dispatch cutoff are shown on the site and at checkout.

Delivery estimates are not guaranteed unless the delivery service explicitly says so. Royal Mail or courier delays can happen, but if tracking stalls, contact us and we will help.

Full delivery information is on the Delivery page.

5. Returns, hygiene, and faults

Unopened, sealed items can be returned within 14 days of delivery. For hygiene reasons, opened sex toys, lingerie, condoms, lube, and other body-contact products cannot be returned unless faulty.

If an item arrives damaged, faulty, or not as ordered, email us within 30 days with your order number and details. We will repair, replace, refund, or otherwise put it right in line with your statutory rights.

Full returns information is on the Returns page.

6. Product information

We aim to keep product descriptions, prices, images, availability, materials, and specifications accurate. Product data can change when suppliers update feeds, so if you spot something that looks wrong, tell us before ordering and we will check it.

Product images are for guidance. Colour, packaging, accessories, and app compatibility can vary by batch, device, or manufacturer update.

7. Privacy and account data

We use your details to process orders, deliver parcels, handle support, prevent fraud, and meet legal obligations. We do not sell your email address.

Read the Privacy Policy for more detail on what we collect and how it is used.

8. Liability

Nothing in these terms limits your statutory rights or excludes liability where the law says liability cannot be excluded. We are not responsible for losses caused by misuse, ignoring manufacturer instructions, incompatible charging or cleaning, or using a product in a way it was not designed for.