Frequently Asked Questions
Everything you need to know about ordering, shipping, and more
Delivery Information
Costs, timeframes, and shipping details
We ship all UK deliveries under 2KG via Royal Mail. Deliveries over 2KG are sent via DPD Express, and are trackable.
Nope! It just looks like a regular parcel. All deliveries are sent in plain packaging with no indication of the contents.
If you’re ordering from within the UK:
- Express Delivery: 1 working day (next day service)
- Standard Delivery: 2-3 business days
Due to Brexit, we can no longer sell or ship items to Europe. We currently only serve the UK market.
Payment & Security
Accepted methods, safety, and privacy
You can easily and safely pay for your items via:
- Credit or Debit Card (via Stripe)
- Apple Pay
- Google Pay
Note: PayPal is not currently supported due to its stance towards adult products.
Our website uses encryption to ensure safety of transactions. Your payment details are transmitted directly to our payment providers, so we never have a copy of your financial records on our servers.
You can request deletion of your account at any time.
Your payment is processed by our parent company BBT Retail Limited.
Ordering Process
Accounts, cancelling, and tracking
No! You can checkout as a guest if you prefer not to create an account.
If you do want to create an account, you can do that during the checkout process – members regularly get discount deals and earn Vibin’ Points on every purchase!
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1 working day upon confirmation of payment.
If you’ve placed an order that hasn’t yet been processed, please get in touch with us to make any changes to your order.
You can track the progress of an order here.
When you place an order, a link is provided in your dashboard that allows you to track the parcel’s journey.
There are two different ways to track an order:
- On our site: Using the order number provided in your purchase confirmation email
- On the courier’s website: Using the tracking code provided once your order has been dispatched
Please note: It may take a few hours to show the details of your package on the courier’s tracking page.
Returns & Exchanges
Process and terms
Please see our detailed returns page for the answers to any questions you may have about our returns policy.
This varies depending on whether the item is faulty, or whether you have changed your mind.