Returns & Exchanges
Everything you need to know about returning or exchanging your items
Please note…
The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Return Conditions
- ✓ The goods must be unused.
- ✓ The goods must be returned in original condition & packaging.
- ✗ Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
- ✗ Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
- ⚡ The goods must be received back within 30 days from the day you receive your order.
- ✗ Lingerie and items of clothing are non-refundable and non-exchangeable.
- ⚡ Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
These things happen…
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation.
We will issue a full refund on receipt and inspection of any purchases, excluding the original delivery charge.
Alternatively, if preferred, we will exchange the item.
Delivery charges are only refundable where goods are faulty and a refund or exchange is made.
This is very rare!
If an item is faulty, please contact us for a FREEPOST address. If the item is not faulty, the correct returns address can be found in the Orders section of your Account.
If an item is faulty, get in touch to arrange a refund or exchange. We offer a 12-month warranty on all goods. After 3 months, only an exchange is possible on faulty items.